Privacy Policy

Last updated: January 2025

Introduction

Lighthouse Family Church, Urmston ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with our services.

As a registered charity (No. 1214814) operating in England and Wales, we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Lighthouse Family Church, Urmston is a registered charity dedicated to advancing the Christian religion in the UK for the benefit of the public through religious worship services, prayer meetings, outreach activities, and pastoral care.

• Charity Name: Lighthouse Family Church, Urmston
• Charity Registration Number: 1214814
• Address: 61 Marlborough Road, Urmston, Manchester, M41 5QP
• Email: LighthouseFamilyChurch@hotmail.com
• Phone: 07393 780 445

Information We Collect

We may collect and process the following types of personal information:

Information You Provide to Us

• Name and contact details (email address, phone number, postal address)
• Prayer requests and pastoral care enquiries
• Messages submitted through our contact form
• Volunteer registration information
• Event registration details

Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Device information (desktop, mobile, tablet)

How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and prayer requests
• To provide pastoral care and support services
• To send you information about our services, events, and activities (with your consent)
• To process volunteer applications
• To improve our website and services
• To comply with legal obligations

Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: Where you have given us explicit consent to process your data
• Legitimate Interests: Where processing is necessary for our charitable purposes
• Legal Obligation: Where we are required to process data by law

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Church leaders and ministry teams (on a need-to-know basis for pastoral care)
• Service providers who assist us in operating our website (under strict confidentiality agreements)
• Legal authorities if required by law

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions and prayer requests are typically retained for up to 2 years unless you request earlier deletion.

Your Rights

Under UK data protection law, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data (subject to legal requirements)
• Right to Restriction: Request limitation of processing
• Right to Object: Object to processing based on legitimate interests
• Right to Portability: Request transfer of your data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at LighthouseFamilyChurch@hotmail.com.

Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any linked websites you visit.

Children's Privacy

We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child without proper consent, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: LighthouseFamilyChurch@hotmail.com
• Phone: 07393 780 445
• Address: 61 Marlborough Road, Urmston, Manchester, M41 5QP

Complaints

If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113